Terms of service

Terms and Conditions

Please read all these terms and conditions carefully.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 0151 347 8017.

Language of Agreement

This agreement is drafted in English. If translated into other languages, the English version shall prevail in the event of a dispute.

Complaints and Contact

For complaints, please contact us at contact@angel-dust.co.uk or phone 0151 347 8017. We will confirm receipt of your complaint within 48 hours and aim to resolve all issues within 14 working days.

Digital Content

If any digital content is sold that is not supplied on a tangible medium, you acknowledge that by downloading or streaming it, you forfeit your right to cancel once the performance has begun with your express consent.

Application

  1. These Terms and Conditions will apply to the purchase of goods by you (the Customer). We are Angel Dust (Widnes) Ltd, trading as Angel Dust, registered in England and Wales (No. 12425407). Registered office: 9 Regent St., Runcorn, Cheshire, WA7 1LJ. Trading address: 75 Widnes Rd., Widnes, Cheshire, WA8 6AZ. Email: contact@angel-dust.co.uk; Telephone: 0151 347 8017 (the “Supplier”, “us”, or “we”).

  2. These are the terms on which we sell all goods to you. By ordering any goods, you agree to be bound by these Terms and Conditions. You can only purchase goods from the website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

3. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;

4. Contract means the legally-binding agreement between you and us for the supply of the Goods;

5. Delivery Location means the Supplier’s premises or other location where the Goods are to be supplied, as set out in the Order;

6. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;

7. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;

8. Order means the Customer’s order for the Goods from the Supplier as submitted following the step by step process set out on the Website;

9. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;

10. Website means our website shop.angel-dust.co.uk on which the Goods are advertised.

Goods

11. The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.

12. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

13. All Goods which appear on the Website are subject to availability.

14. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Personal information

15. We retain and use all information strictly under the Privacy Policy.

16. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

17. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

18. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

19. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.

20. Any quotation is valid for a maximum period of 30 days from its date, unless we expressly withdraw it at an earlier time.

21. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

22. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

Price and Payment

23. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.

24. Prices and charges include VAT at the rate applicable at the time of the Order.

25. You must pay by submitting your credit or debit card details or other valid payment method with your Order and we can take payment immediately or otherwise before delivery of the Goods.

Local Collection / Click & Collect.  * if available

26. Any goods ordered for local collection will be available to collect from the Widnes store.

27. It is your responsibility to ensure we have the means to contact you to advise of your item/s arrival for collection.

28. If you do not leave a contact number when ordering for collection ( via web or in-store ), we will not be able to inform you when your order is ready for collection.

29. We will place orders with our suppliers once per week, usually a Monday. We will contact you when the item/s are available to collect.

30 a. If you are unable to collect, we MAY offer to deliver outside of work hours for a fee of £4.95.

b. We make no promise that this will be possible and this service is wholly at our discretion & dependant on workload & distance.

31. Orders will generally be ready for collection a maximum of 7 – 10 days after ordering ( though usually earlier). This may be longer during busier times of the year.

32. If your order is not collected within 30 days of arriving at our stores ( and we have had no communication or made an agreement otherwise ), we will assume you no longer require the items and they will be sold as shop stock. Refunds for said items will incur a 20% storage fee.

Delivery

33. We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.

34. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:

a. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or

b. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

35. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

36. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you. Return postage is at your own expense. We will reimburse you for postage costs within a reasonable amount of time provided the goods are returned in a good re-saleable condition, undamaged, in original packaging with original tags. Failure to do so may result in refusal to accept the return and a refund may be refused.

37. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.

38. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them and will be your sole responsibility.

39. You agree we may deliver the Goods in instalments ,as we source or goods from various suppliers, who send them direct to you. if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

40. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

41. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Risk and Title

42. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

43. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

Withdrawal, Returns and Cancellation

  1. You can withdraw the Order by telling us before the Contract is made, if you wish to change your mind, without giving a reason and without incurring liability.

  2. This is a distance contract which has cancellation rights (under the Consumer Contracts Regulations 2013) set out below. These do not apply to:

  • Goods made to your specifications or clearly personalised.

  • Goods which are liable to deteriorate or expire rapidly.

  1. Cancellation rights also cease if goods become inseparably mixed with other items after delivery.

Right to Cancel (UK Only)

  1. You have the right to cancel this contract within 14 days without giving any reason.

  2. The cancellation period expires 14 days from the day on which you acquire physical possession of the goods (or, for subscriptions, 14 days after the first delivery).

  3. To exercise this right, you must inform us clearly (by letter, email, or using the model form below).

  4. You can also submit a cancellation electronically via our website. We will acknowledge receipt of cancellation by email.

  5. To meet the deadline, it is sufficient to send your cancellation before the period has expired.

Effects of Cancellation

  1. If you cancel, we will reimburse all payments received, including standard delivery costs (but not extra costs for premium delivery).

  2. We may deduct for any loss in value caused by unnecessary handling beyond what is acceptable in a shop.

  3. Refunds will be made without undue delay, no later than 14 days after we receive the returned goods.

  4. Refunds will use the same payment method as the original transaction.

Returning Goods

  1. If you cancel, you must return goods to us at:

Angel Dust (Widnes) Ltd
75 Widnes Rd.
Widnes, Cheshire
WA8 6AZ

Return costs are your responsibility unless the goods are faulty or not as described. Goods must be returned within 14 days in re-saleable condition.

Privacy

  1. Your privacy is critical to us. We comply with the UK GDPR regarding your personal information.

  2. These Terms and Conditions should be read alongside our Privacy Policy (https://angel-dust.co.uk/privacy-policy/) and Cookies Policy.

  3. For the purposes of these Terms and Conditions:

  • “Data Protection Laws” means the UK GDPR and Data Protection Act 2018.

  • “Data Controller”, “Personal Data” and “Processing” shall have the same meanings as under UK GDPR.

67–69. (retain as in your text, but updated for UK GDPR).

Governing Law & Jurisdiction

  1. The Contract (including any non-contractual matters) is governed by the law of England and Wales.

  2. Disputes can be submitted to the courts of England and Wales or, if you live in Scotland or Northern Ireland, the courts there.

  3. We aim to avoid disputes — please contact us to resolve any issues, and we will respond within 5 working days.

Gift Card Terms

  1. Angel Dust gift cards are issued digitally and sent via email.

  • All gift card sales are final and non-refundable.

  • Digital delivery only.

  • No expiry date.

  • Valid for physical products only on https://angel-dust.co.uk.

  1. By purchasing a gift card, you consent to immediate digital delivery and acknowledge that the right to cancel is waived in accordance with UK consumer law.

  2. We are not responsible for lost, mistyped, or undelivered gift card emails. Please check recipient details carefully.

 

Any use, distribution or reproduction is prohibited by law unless otherwise expressly stated.

 

Returns Address and Method
If you cancel this contract and need to return items, please send them to:

Angel Dust (Widnes) Ltd
75 Widnes Rd.
Widnes, Cheshire
WA8 6AZ

Return costs are your responsibility unless otherwise agreed. Items must be returned within 14 days in re-saleable condition.

Email address: contact@angel-dust.co.uk

Telephone number: 0151 347 8017

 

Model cancellation Form

I/We[*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] [for the supply of the following service [*], Ordered on [*]/received on [*]______________________(date received)

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper)

Date

[*] Delete as appropriate.